Orders for delivery in the Toronto area: Orders received at our office by 11 am will be delivered the same day if requested. Same-day delivery is still possible after 11 am, but Rush and Direct delivery fees may apply. Orders are not guaranteed for same-day delivery during holiday periods (Mother's Day, Valentine's Day, December 22 - 24).
The office is closed on Sunday. Sunday delivery can be arranged if the order is placed by 2 pm Saturday.
Orders for out-of-town and overseas: Martin's, the Flower People are members of the FTD and Interflora networks. You can order online for deliveries within Canada and the US, We will charge $9.95 as a delivery fee for the filling florist, and $5 as our service fee. Deliveries for Europe, Asia, South America, Central America, Africa and Australia will be delivered 1-2 business days after the order is placed. Please phone in your overseas order, as the arrangements shown in this catalogue will not be available everywhere. Overseas orders are subject to a $9.95 delivery fee for the delivering florist and a $22 service fee.
We will take every step possible to accomodate timed requests, but we cannot guarantee delivery times on all orders. Typically, orders going to a business address will be delivered as early as possible, and by 4 pm latest. We will do our best to deliver flowers to a funeral home before the first visitation. (We know that sometimes people don't get the obituary notice right away. Years of practice have taught us how to get the right flowers to the right place by the right time.) An order being delivered to a cemetery may be subject to an additional fee as charged by the cemetery.
The Standard delivery fee for flowers delivered in the greater Toronto area is $12.95. Delivery will be made between 9 am and 5:30 pm on the day you request. When you place your order, you will be given a choice for upgraded delivery service. Upgraded options are Direct (within 1.5 to 2 hours) or Rush (within 3 hours) service. Customers who request Direct ($34.95) or Rush ($24.95) service will be given priority service. Same-day orders must allow for up to 30 minutes processing time in addition to the guaranteed delivery window. Advance orders have no processing delay, and the delivery window begins at 9AM of the delivery date. For example, choosing Direct service for a future date means that your delivery will be made by 11 am. Rush service for a future date will result in delivery by noon. Orders placed after 5PM or on a Sunday or statutary holiday will fall into the next business day's delivery time period. During holiday periods and episodes of inclement weather the delivery timeframe may be extended up to 2 hours. Please note that Rush and Direct service are not available on Saturday or Sunday.
Minimum for Delivery - To be delivered, an item must have a value of at least 15.00.
Redelivery - If the recipient is not home, the parcel will be left with a neighbour, and the recipient will be notified. In the case of an incorrect or incomplete address, resulting in a second delivery attempt, the customer may be billed for the second delivery. If there is some concern that the recipient may not be home, we will phone ahead and arrange a delivery time - this is by request only.
Sunday delivery is available only if the order is placed by 2 pm on Saturday. If there is a funeral visitation on a Sunday, our normal practice is to deliver the flowers late in the day Saturday. We can be flexible with delivery times for weddings and parties, and deliver as needed. If you have any special delivery requests, please call the office at 416-766-6121 or 1-800-263-1510.