Every effort will be made to create your gift to look exactly like, or better than, the image shown. If a certain flower is not available, we will substitute one that is the same colour and to the same value. If you choose an arrangement or bouquet of roses and we do not have the variety shown, we will substitute as closely as possible (e.g. Versillia roses instead of Osiana). Sweetheart roses are not always available, so they may be substituted with short stemmed full size roses. If we have any questions, we will contact you for instructions as quickly as possible by email.